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ITSM Defined

 

Module 01 Content

  1. Based on the scenario presented in the Course Project Introduction, create a PowerPoint presentation and address the following:

    • Define IT service management (ITSM) and explain how you will use it to improve Retention rates of personnel.
    • Explain how ITSM can improve customer satisfaction.
    • List at least three benefits of utilizing ITSM.
    • Explain SLAs.
    • Explain OLAs.
    • Create a 7-10 slide PowerPoint (not including the title slide) that address the questions above. This PowerPoint presentation should highlight your understanding of the project. Please cite any references.
      Please refer to the Rasmussen library for help creating a PowerPoint presentation.

      Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

      Save your slides as a PowerPoint presentation. (Mac users, please remember to append the ".ppt" extension to the filename.)

      The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

    Configuration Management

     

    Module 02 Content

    1. Research the COBIT and ITIL best practice frameworks. In at least four pages, write a paper that describes the base components required to create a master Service Level Agreement (SLA) for the items housed within a Configuration Management Database (CMDB).

      Be sure to discuss any differences between how service levels for maintaining Software Configuration Items (CIs) differ from service levels for maintaining Hardware Configuration Items (CIs). Also, explain CMDB.

      Submit your completed assignment by following the directions linked below. Please check the Course Calendar for specific due dates.

      Save your assignment as a Microsoft Word document. (Mac users, please remember to append the ".docx" extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

      Jstudent_exampleproblem_101504

      ITSM Recommendations

       

      Module 02 Content

      1. The CEO of Pearl Incorporated has requested a meeting to address documentation and processes. You have been tasked to review all activity in your department before the meeting. 

        You are only in your second week on the job but discover that the documentation is severely outdated and lacking in content. Upon review, the following areas have no documentation on record:

        • Configuration Management
        • Change Management
        • Asset management
        • Service Request Fulfillment
        • Operational Level Agreement
        • Service Level Agreement
        • Prepare a presentation for the CEO, explaining each bullet point and including best practices for each management level. Include consequences for not following best practices. Explain the importance of having properly documented OSAs and SLAs.

          Your presentation should be a minimum of 10 slides (Including a title slide and Reference slide).

          Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

          Save your slides as a PowerPoint presentation. (Mac users, please remember to append the ".ppt" extension to the filename.)

          Save your assignment as a Microsoft Word document. (Mac users, please remember to append the ".docx" extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the 

        informatics

          

        Final submission requirement: format and timeline

        Your final submission includes: 

        Presentation Video For the report (including deliverable #1 and #2), produce and share a video recording using PowerPoint (> 15 slides).

        Explain the paper 1 that is attached and the Gantt-Chart format you are working on in the power point. 

        The topic: A Mobile Health Application for Diabetes Management 

        2

        Digital Innovation Project Development: A Mobile Health Application

        Student Name

        Institutional Affiliation

        Course Title

        Professor’s Name

        Date

        A Mobile Health Application for Diabetes Management

        Type 2 diabetes mellitus (T2DM) has become a significant issue in the U.S. healthcare system due to the associated negative outcomes, including cardiovascular complications, disabilities, and even death. T2DM increases the increased utilization of healthcare resources due to the associated complications and challenges in managing the condition. The management of diabetes has been one of the largest contributors to the increasing healthcare costs with an annual cost of about $412.9 billion (American Diabetes Association (ADA), 2023). About 11.6 percent of Americans had diabetes in 2021 (ADA, n.d.). With the increasing aging population, the problem is likely to worsen. Data from the U.S. Census Bureau show that about 16.8 percent of the U.S. population was aged 65 years or older in 2020 (Caplan, 2023). This population is expected to increase to 21 percent by 2030 (Jones & Dolsten, 2024). The increasing aging population is expected to increase the chronic disease burden and healthcare expenditure if measures are not implemented to mitigate the issue.

        The organization is significantly affected by the issue of T2DM as the rate of 30-day unplanned readmissions of patients with T2DM is 10%, but the readmission rate increases to 30% within 90 days. T2DM has the second-highest readmission rate in the hospital after heart failure. The problem of readmissions has exacerbated the existing issues of staff shortage, and incremental healthcare costs, and increased the care burden. Poor T2DM management has led to prolonged hospitalization, which puts pressure on hospital resources. T2DM patients need to adhere to the treatment and disease management interventions to promote their health outcomes and live healthier lives. However, proper self-management skills, patient education, and provider support are required. Poor T2DM management increases the risk of complications, such as hyperglycemia, kidney damage, heart attack, stroke, and even mortality (Kumar et al., 2023).

        Technology has been a viable option for addressing some of the issues faced in healthcare today, including the management of chronic conditions. Technological solutions can be used to help in the management of T2DM to help patients self-manage their conditions. Self-efficacy is essential in the management of T2DM, as it has been associated with improved self-efficacy and better medication adherence (Qin et al., 2020). The proposed digital innovation solution is a mobile health application that will help patients with chronic illnesses manage their conditions by accessing information through the mobile application on the management of their conditions.

        Description of the Mobile Health Application

        The mobile health application, named M-Promo CARE, will have two sections, where one section will be used by diabetes case managers and the other part will be accessed by patients and/or their caregivers. The application will be designed such that only one of the two sections can be enabled at a time. If the user registers as a patient, the caregiver section will be disabled. The patient section will have a simple interface to prevent difficulties using the application by allowing patients to easily navigate the content in the application. The key features include:

        i. Patient reminders: The diabetes case managers will be able to set alarms to remind patients and/or caregivers of the various health measures that they need to take. Some of the reminders would include medication, physical activity, and appointment reminders. This will enable patients to adhere to the various interventions recommended by their providers to effectively manage their conditions.

        ii. Messaging: This feature will allow the diabetes case manager to send messages to the patient and vice versa. This will enable the case manager to remotely monitor patients and address any challenges they may have in managing their conditions.

        iii. Health goals: The providers in the interprofessional care team will jointly set goals with patients, which will allow the patients, caregivers, and providers to monitor and understand the patients’ progress in managing their conditions. The level of fulfillment of the health goals may be used to determine the level of adherence to the health measures and identify any patient education needs. The health goals will include weight, body mass index, glycated hemoglobin, and blood pressure.

        iv. Medication: The app will include information about the patient’s medications, including the drug name, form, dosage, frequency, and administration route. The information will be available both as text information and pre-recorded audio by the providers. This functionality will allow patients to remind themselves about their medications and help them adhere to the treatment plan.

        v. Meal plan: This feature will consist of the meal plan developed jointly by the patient and the dietitian, considering the patient's socioeconomic status, cultural factors, and accessibility of the foods. This will promote patient adherence to the meal plan.

        vi. Exercise plan: This feature will consist of the exercise and physical activity plan developed jointly by the patient and a trained exercise specialist, considering the patient’s hobbies and frailty.

        vii. Community Resources: The app will provide patients with access to information about community resources that can be used to support them in managing their conditions.

        viii. Emergency call: Patients will be able to make an emergency call in case of an emergency. This feature will allow patients to access timely emergency care.

        ix. GPS Tracking: Case managers will be able to track the location of patients in case of an emergency.

        The provider section will have features that will allow providers to communicate with others and patients over the application via audio, text, or images. Providers will be able to access videos instructing them on the various tasks involved in the management of T2DM. The app will allow providers to set up GPS monitoring configurations and edit information entered into the application, including healthcare workers and patient data.

        Key Strengths of the Application

        Although there are numerous mobile health applications that promise to help patients manage type 2 diabetes, the applications are not integrated into routine diabetes care (Bults et al., 2023). The M-Promo CARE mobile health application addresses this shortcoming by ensuring the application can be individualized to meet the patient’s unique needs. The information in the application is provided by an interprofessional team involved in diabetes care and the patient is involved in the development of the health goals and measures recommended to manage T2DM. The information can be modified with the patient’s changing healthcare needs. Besides, the app will be accessible both online and offline.

        Justification of the Project to the Organization

        The project is ideal for the organization as it allows the organization to achieve its goal of providing effective and efficient diabetes care, reducing readmissions related to diabetes complications, and improving patients’ quality of life. With the problem of inadequate staffing, promoting diabetes self-management will reduce the overutilization of healthcare resources and associated costs that arise with prolonged hospitalization due to diabetic complications that occur when T2DM is poorly managed. This will free up hospital resources to meet the needs of more patients and move towards improving the health and well-being of the communities we serve. The project will reduce the readmission of T2DM after discharge, which has been a major issue in the hospital. The project will not only result in cost savings but also attract more revenue from the provision of acute care that does not require prolonged hospitalization. The patients will most likely recommend their friends and family members to the facility if they achieve positive health outcomes, which will attract more revenue to the hospital from increased patient inflows and improve the reputation of the organization.

        Project Charter

        Project Title: Mobile Health Application for Type 2 Diabetes Management Project

        Project Start Date: June 3rd, 2024

        Project Finish Date: May 4, 2026.

        Key Schedule Milestones:

        · App Design: March 1, 2025.

        · App Development: April 5, 2025.

        · Mobile App Testing: October 20, 2025.

        Mobile App Deployment: May 4, 2026.

        Budget Information: $150,000 is budgeted for app design, development, marketing, testing, and deployment costs, which includes $15,000 for app design, $100,000 for app development, $10,000 for marketing, and $25,000 for testing and deployment, including fixing bugs, quality assurance, and adjustments before deployment.

        $20,000 per year is budgeted for app maintenance and data security, and $99 and $25 per year for publishing costs on Apple and Android, respectively.

        Project Manager: Walter M. (712) 456 XXX, [email protected]

        Project Objectives: Develop a new mobile health application for helping patients with T2DM to self-manage their conditions. The app will enhance diabetes care and reduce the length of hospitalization of patients with T2DM. The project will enhance patient care by reducing the care burden borne by healthcare professionals in the facility and freeing up nurses to take care of other patients. The project will reduce readmission of T2DM patients, and avoidable hospital visits by patients with diabetes as case managers will be able to interact with patients remotely through the application.

        Main Project Success Criteria: The mobile health application is expected to be ready for deployment on May 4, 2026. The app must meet all the design specifications and be tested on time. The project must be completed within the specified budget.

        The app is expected to improve diabetes management by promoting patient’s self-management skills.

        The considerations for long-term sustainability include creating a human-centered mobile health app to promote adoption. The app will be available to all patients for free to promote its adoption by avoiding socioeconomic barriers that could prevent patients from using the app due to subscription costs.

        Approach:

        · Submit the design specifications and budget to the CFO.

        · Recruit credible mobile health app designers and developers.

        · Educate the interprofessional healthcare team members involved in diabetes management about the need for the application and its benefits to enhance the effectiveness of its use. Gather ideas from the healthcare providers to ensure the app is user-friendly.

        · Engage patients to educate them about the app, get their opinions, ensure the app meets patient expectations, and address any usability issues that may arise to promote the acceptability of the app.

        · Involve data security analysts to identify data security concerns and how to address them.

        · Perform a qualitative and quantitative risk analysis to identify and analyze the risks related to the project, and plan risk responses.

        Roles and Responsibilities

        Name

        Position

        Role in the Project

        Jack D.

        CEO

        Project sponsor

        Austin K.

        CFO

        Allocating finances.

        Kelly H.

        Human Resource Manager

        Developing contracts for the project designer and developer.

        Whitney T.

        Project Manager

        Planning, leading, and directing the project.

        Kyler E.

        Communications Manager

        Communicating the project to other stakeholders in the organization.

        Martin G.

        ICT Manager

        Collaborating with the designer and developer to ensure the app meets the design specifications.

        Signed of: (Signatures of the stakeholders listed above)

        Comments: “The app must meet the design specifications.” Austin K., CFO.

        “I plead for your cooperation throughout the project.” Whitney T., Project Manager.

        Source: Schwalbe (2018).

        References

        American Diabetes Association. (2023, November 1). New American Diabetes Association report finds annual costs of diabetes to be $412.9 Billion. https://diabetes.org/newsroom/press-releases/new-american-diabetes-association-report-finds-annual-costs-diabetes-be

        American Diabetes Association. (n.d.). Statistics about diabetes. https://diabetes.org/about-diabetes/statistics/about-diabetes

        Bults, M., van Leersum, C. M., Olthuis, T. J. J., Bekhuis, R. E. M., & den Ouden, M. E. M. (2023). Mobile health apps for the control and self-management of type 2 diabetes mellitus: Qualitative study on users' acceptability and acceptance. JMIR Diabetes, 8, e41076. https://doi.org/10.2196/41076

        Caplan, Z. (2023, May 25). U.S. older population grew from 2010 to 2020 at fastest rate since 1880 to 1890. US Census Bureau. https://www.census.gov/library/stories/2023/05/2020-census-united-states-older-population-grew.html

        Jones, C.H., & Dolsten, M. (2024). Healthcare on the brink: Navigating the challenges of an aging society in the United States. NPJ Aging 10, 22. https://doi.org/10.1038/s41514-024-00148-2

        Kumar, M., Dev, S., Khalid, M. U., Siddenthi, S. M., Noman, M., John, C., Akubuiro, C., Haider, A., Rani, R., Kashif, M., Varrassi, G., Khatri, M., Kumar, S., & Mohamad, T. (2023). The bidirectional link between diabetes and kidney disease: Mechanisms and management. Cureus, 15(9), e45615. https://doi.org/10.7759/cureus.45615

        Qin, W., Blanchette, J. E., & Yoon, M. (2020). Self-efficacy and diabetes self-management in middle-aged and older adults in the United States: A systematic review. Diabetes Spectrum, 33(4), 315-323. https://doi.org/10.2337/ds19-0051

        Schwalbe, K. (2018). Information technology project management (9th ed.). Cengage Learning US. https://bookshelf.vitalsource.com/books/9798214345949

        ,

        Final submission requirement: format and timeline

         

        Your final submission includes:

         

        Presentation Video  For the report (including deliverable #1 and #2), produce and share a video recording using PowerPoint (> 15 slides).

        Explain the paper 1 that is attached and the Gantt-Chart format you are working on in the power point.

          The topic: A Mobile Health Application for Diabetes Management

        topic approval topic should be related to cyber security and chapter 2 research paper is 5 pages

        please read carefully and i will post needed template in chat for topic approval and chapter 2 research paper.

        and if everything is good especially no plagiarism i will give chapter 2 full assignment of 4o pages after topic approval.

        please come up with good topic related to cyber security.

        total pages needed today topic approval '2' and research paper '5' 

        tot 7. and im willing to pay 5 per page no more than that.

        I need it today please and no plagiarism.

          DATABASE DESIGN

          Discussion:Respond to the following in a minimum of 175 words: Why are databases a vital part of the health care industry? Provide details and examples. 

          Replies:   minimum of 100 words

          Quamere Hawkins- Databases are essential in healthcare for managing patient information. They store medical histories, lab results, treatment plans, and prescriptions. Quick access to this information improves patient care. Doctors can easily review a patient's history and medications, making informed decisions quickly, especially in emergencies. Databases support research and data analysis. Healthcare providers can analyze large datasets to identify trends and evaluate treatments. This helps in developing new medical protocols and treatments, improving patient outcomes. Databases track disease spread and vaccine effectiveness, providing crucial data during health crises. Operational efficiency in healthcare organizations improves with databases. Administrative tasks like appointment scheduling, billing, and insurance claims processing become streamlined. This reduces costs and allows more focus on patient care. Automated billing systems reduce errors and ensure timely reimbursements, supporting the financial stability of healthcare facilities. Databases ensure compliance with regulatory requirements and data security standards. They protect sensitive patient information through encryption and access controls. Regular audits maintain security, ensuring patient trust and compliance with laws like HIPAA. In summary, databases in healthcare improve patient care, support research, enhance operational efficiency, and ensure data security. They manage and analyze vast amounts of information, making them indispensable in delivering high-quality healthcare services.

          Rebekah Davis- Databases are essential in the healthcare industry primarily because they serve as repositories for vast amounts of critical information that directly impact patient care, operational efficiency, and research advancements. Firstly, Electronic Health Records (EHRs) centralize patient data like medical history, medications, allergies, and diagnostic test results. This centralized access enables healthcare providers to make informed decisions quickly, ensuring timely and accurate treatment. For example, in emergency situations, immediate access to a patient's medical history can be life-saving. 

          Moreover, databases support healthcare operations by managing administrative tasks such as scheduling appointments, tracking billing and insurance claims, and maintaining inventory. This streamlines workflows, reduces errors, and enhances overall efficiency, allowing healthcare professionals to focus more on patient care. 

          Furthermore, databases play a pivotal role in medical research by providing structured data for clinical trials, epidemiological studies, and outcomes research. Researchers can analyze large datasets to identify trends, evaluate treatment effectiveness, and develop new therapies. This data-driven approach fuels continuous improvements in medical practices and contributes to advancements in healthcare delivery.

          In essence, databases are indispensable tools in modern healthcare, integrating information, improving decision-making, optimizing operations, and driving innovation for better patient outcomes and overall healthcare quality.

          Assignment Content: Over the coming weeks of this course, you are to design a database based on the business requirements of the Patton-Fuller Community Hospital. What you will take away from the experience of this project is a deep understanding of how databases work and their relationship to health care information pertaining to the organization, its staff, patients, and partners. This experience also underlines the organizational skills required of health care administrators in their oversight role at a given facility. 

          You begin your project this week and will continue with this assignment during Weeks 3 through 5. Each week involves different tasks that build upon a complete database design by Week 5. 

          This week, using information from the Patton-Fuller Community Hospital Virtual Organizations Portal and the Patton-Fuller Entities and Attributes document, create an entity-relationship diagram (ERD) that includes the following: 

          • Tables used 
          • Defined use and relationships 
          • Attributes 
          • Fields in each table detail 
          • Diagram of tables, entities, and relationships 

          Then, write a 525- to 700-word report that includes the following: 

          • Describe the requirements that are being met in the line of business. 
          • Explain in detail the data that is being collected. 
          • Describehow the information generated from the relationships can help the       business in the decision-making process. 

          Develop your database design as a Word document, Excel workbook, or a combination of the two. Include diagrams in the design document and not separately.  

          Cite any sources to support your assignment. 

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