One of the hallmarks of excellent instructional design is to fully appreciate and understand the learner’s perspective as they experience the course, curriculum, class, or training program. This is true for learning new skills as well as honing and improving existing skills.
A Learning Journey Map provides a visual tool to ensure you have captured everything from the Week 3 Needs Analysis and Week 4 Task and Learner Analysis Matrix and are developing a learning experience that is both meaningful and significant. You will use this assignment as a reference point for your next two assignments.
Refer to attached document for week 4
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EDU533 – Instructional Design & Development
Student Name:
Date:
Class: Instructional Design and Development
Professor:
Week 6 Assignment – A Learning Journey Map
INSTRUCTIONS
Part 1 – Learning Journey Map Table
Please complete the Learning Journey Map Table below and write 1-2 paragraphs for each section within How You Will Accomplish This.
Note: This Week 6 Learning Journey Map Table will be required to complete the Week 8 Learning Journey Map Assessment assignment.
· Please upload to the grade book and then save a copy of this template to your computer to refer to in Week 8 of the course.
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Steps to Build Your Journey
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How You Will Accomplish This
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Determine the potential knowledge gaps in your audience by reviewing your Needs Analysis and Task and Learner Analysis Matrix plan for:
· Current skill levels
· What products in your design will help your audience to achieve the desired outcomes?
· What potential challenges or obstacles do you anticipate?
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Develop a map and plan:
· Platform and software for delivery
· Order of your content
· Connecting content
· Additional resources (technology staff, materials, etc.)
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Identify your stakeholders
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Create the content (or the source of the content)
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Mark your milestones
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Develop how communication is shared/supported
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Track progress
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Feedback Collection
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INSTRUCTIONS
Part 2 – Learning Journey Map Summary
Using the information you input into “How Will You Accomplish This” section from the Learning Journey Map Table, write a 1–2-page summary to support your findings. Please use Strayer Writing Standards (SWS) within this summary and source as required. Use the following sample to write your summary.
Title of Assignment
Start the first paragraph here for an introduction. This is the second sentence. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Determine Gaps
Start the next paragraph here where you determine the potential knowledge gaps in your audience by reviewing your Needs Assessment and plan and explain the rationale. This is the second sentence. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Develop a Map and a Plan
Start the next paragraph here where you outline a map and a plan. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Identify Your Stakeholders
Start the next paragraph here where you outline and identify your stakeholders. Provide insights and key considerations you will need to make. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Creating the Content
Start the next paragraph here where you will explain the process of creating your content. This is the second sentence. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Marking Your Milestones
Start the next paragraph here where you will provide details of how you will make mark your milestones in the process. This is the second sentence. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Develop How Communication is Shared
Start the next paragraph here where you will explain how you will develop a plan to determine how communication is shared. Provide a rationale. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Tracking Progress
Start the next paragraph here where you will explain how you will track the progress of the course design. Provide a rationale. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Feedback Collection
Start the next paragraph here where you will explain how you will determine how you will collect feedback on this course. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
Conclusion
Start the final paragraph here which is your conclusion. This is the second sentence. This is the third sentence. This is the fourth sentence. This is the fifth sentence.
1. Author’s First and Last Name. Year of Publication. Title of the Article (or Textbook). Hyperlink or Permalink for the article from the Online Strayer Library.
2. Author’s First and Last Name. Year of Publication. Title of the Article (or Textbook). Hyperlink or Permalink for the article from the Online Strayer Library.
3. Author’s First and Last Name. Year of Publication. Title of the Article (or Textbook). Hyperlink or Permalink for the article from the Online Strayer Library.
© 2024 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
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EDU533 – Instructional Design & Development
© 2024 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
Courtney Hopkins July 29, 2025
Edu 533 Instructional Design and Development Professor: KATZ
EDU533 – Instructional Design & Development
© 2024 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
Week 4 Assignment – Task and Learner Analysis Matrix
OVERVIEW
Please see a “sample” of the Task and Learner Analysis Matrix table below. This information aligns with the textbook’s readings, Task and Learner Analysis. Please be aware that not all sections are applicable to your design. In those instances, enter “N/A” in the right column.
• The content in place are examples of how you will approach the assessment.
Note: This Week 4 Assignment – Task and Learner Analysis Matrix table will be required to complete the Week 6 Learning Journey Map assignment.
• Please upload to the grade book and then save a copy of this template to your computer to refer to in Week 6 of the course.
Sample Table of the Task and Learner Analysis Matrix
Section Description of Content Information Below
Purpose of the Course High-level outline of what the course is about: •
Audience Description Is this for PK12, Higher Ed, Corporate, or Government?
Type of Course A Course, Curriculum, A Class or a Training Program?
Course Objectives • Demonstrate
• Identify
• Execute
Please be sure to use measurable verb here. Assessment Plan • On going assessments
• Knowledge checks in micro-training assets
• An eLearning scenario-based assessment incorporating all
skills at the conclusion of a series of training events
EDU533 – Instructional Design & Development
© 2024 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
Estimated Development Time
Always give an estimated time a little longer than what you think it will take to allow for project creep. It is always better to under promise and over deliver.
Instructional Methodology • ILT/VILT or eLearning a s best fits the need.
• Lecturettes, role-playing, games, etc. based on need
Module Structure and Scope
• Determine specific learning objectives and goals
• Define the boundaries and deliverables
Post Training Support • Job aids
• Online FAQs
• Matrixes
Measurement After the training, how will success be measured? We can measure long term success of training with assessments spread out over time as mentioned earlier. Some creative tools might be:
• Scavenger Hunts
• Games
Development Tools / Delivery Modality
Once you know the delivery method(s) for the material you’ll need to gather resources:
• SME to review and give input as you develop
• Software tools for development
Development Team Roles and Responsibilities for this project
If this is a larger project, reach out to team members to fulfill parts of the development process. Create a task and assign bit-sized pieces to the right people with realistic deadlines.
Table 1 Sample of Task and Learner Analysis Matrix
EDU533 – Instructional Design & Development
© 2024 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
INSTRUCTIONS
Please use the following table below to complete the Task and Learner Analysis Matrix.
Write 1 to 2 paragraphs for each section. Please use Strayer Standard Writing and source as required.
Course Sections Place Content Below
Purpose of the Course The purpose of this training program is to enhance customer
service skills among frontline employees within a corporate
telecommunications company. The goal is to improve customer
satisfaction scores, increase client retention, and reduce
complaint resolution time (Ali, 1). This program will focus on
communication techniques, conflict resolution, and use of
internal support tools.
Audience Description This training is designed for corporate employees working in customer service roles within a telecommunications company. The audience includes both new hires and experienced agents who need a refresher on customer handling protocols (Ali, 2). Participants vary in age, cultural background, and experience with technology but share the common role of supporting customers via phone, chat, and email.
Type of Course Training Program
Course Objectives – Demonstrate effective customer service communication strategies. – Identify key internal tools used in customer interaction. – Resolve basic customer complaints using problem-solving techniques. – Execute proper escalation procedures for complex customer issues.
EDU533 – Instructional Design & Development
© 2024 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
Assessment Plan Assessments will include interactive simulations, live role-play
evaluations, and a final scenario-based eLearning assessment. In-
training quizzes will test understanding of internal tools. A post-
training evaluation form will be used to assess participants' self-
confidence and perceived knowledge gain.
Instructional Methodology The training will use a blended learning approach combining virtual instructor-led training (VILT), self-paced eLearning modules, and live role-plays. Lecturettes will provide theory, while breakout activities will encourage practice (Clark, 3). Gamified elements will be included to boost engagement.
Estimated Development Time
The estimated development time is 5 weeks. This allows for content design, subject matter expert review, media production, and quality assurance. A buffer is included to accommodate feedback and edits.
Module Structure and Scope
The training will consist of four modules: 1. Introduction to Customer Service 2. Communication Skills and Empathy 3. Navigating Internal Tools 4. Conflict Resolution and Escalation Protocols. Each module will include clear learning objectives, interactive components, and performance-based assessments. The full scope is limited to introductory- to mid-level employee training.
Post Training Support After training, employees will have access to job aids, an internal knowledge base, FAQs, and coaching sessions. Team leads will receive refresher guides to support continuous improvement and mentoring. A community forum will be set up for peer-to-peer support.
Measurement Success will be measured through a comparison of pre- and post-
training performance metrics such as customer satisfaction
(CSAT) scores, average call handling time, and issue resolution
rate (Clark, 3). Long-term success will be measured through
quarterly feedback surveys and follow-up knowledge checks.
EDU533 – Instructional Design & Development
© 2024 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
Development Tools / Delivery Modality
eLearning modules will be created using Articulate 360 and Rise. VILT will be hosted on Zoom or Microsoft Teams. SCORM- compliant LMS will be used for tracking. SMEs, instructional designers, and media developers will collaborate during content development. Interactive simulations will be built using Vyond or Adobe Captivate.
Development Team Roles and Responsibilities for this project
The instructional designer will oversee the project plan and curriculum structure. SMEs will provide content knowledge and review accuracy. A media developer will create visuals and interactions. A learning technologist will handle LMS integration. The project manager will track progress and ensure deadlines are met.
EDU533 – Instructional Design & Development
© 2024 Strayer University. All Rights Reserved. This document contains Strayer University confidential and proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
Sources
1. Ali, Mr Shahid, Muhammad Tufail, and Rashida Qazi. 2022. "Training evaluation models: Comparative analysis." Research Journal of Social Sciences and Economics Review 3.4; 51-63. https://doi.org/10.36902/rjsser-vol3-iss4-2022(51-63)
2. Ali, Clement A. 2021. "A comparative study of SAM and ADDIE models in simulating STEM instruction." African Journal of Educational Research. https://doi.org/10.30918/ AERJ.xx.xx.xxx
3. Clark, Ruth C., and Richard E. Mayer. 2023. E-learning and the science of instruction: Proven guidelines for consumers and designers of multimedia learning. john Wiley & sons.
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Part 1
Write 1–2 paragraphs in each section within the Week 6 Learning Journey Map Template Download 6 Learning Journey Map Template.
Note: The Week 6 Learning Journey Map Template will be required to complete the Week 8 Learning Journey Map Assessment.
Please upload to the grade book and then save a copy of the completed Week 6 Learning Journey Map Template to your computer to refer to in Week 8 of the course.
Use the following to determine how you will accomplish the following steps:
Use the Week 4 Task and Learner Analysis Matrix Template you completed and saved as a reference to completing the Week 6 Learning Journey Map Template Download Week 6 Learning Journey Map Template.
Determine 1–2 potential knowledge gaps in the audience.
Current skill levels.
What products in your design will help your audience to achieve the desired outcomes?
What potential challenges or obstacles do you anticipate?
Develop a map and a plan.
Platform and software for delivery.
Order of the content.
Connecting content.
Additional resources (technology staff, materials, etc.).
Identify the stakeholders.
Create the content (or the source of the content).
Mark your milestones.
Develop how communication is shared/supported.
Track progress.
Part 2
Using the information you input into the “How Will You Accomplish This” section from the Week 6 Learning Journey Map Table Template, write a 1–2-page summary to support your findings.
Your assignment must follow these formatting requirements:
This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.
Use at least three current, quality academic or authoritative sources in this assignment.
Choose sources that are credible, relevant, and appropriate.
Cite each source listed on your source page at least once within your assignment.
Note: Wikipedia and similar websites do not qualify as quality scholarly and/or authoritative sources.
Please be aware of Strayer's policy on AI use – Strayer Policy on AI Use.
