Employers often define metrics to measure productivity or effectiveness in the workplace. Examples include the number of patient appointments, total expenses, customer wait time, etc. Answer the following questions using complete sentences based on your current place of employment or a previous employer. Look at the sample assignment to get an idea of the expectations for your responses.
• Identify three activity or productivity metrics from your workplace. They can be your own responsibilities or those of your whole department. (3 points)
• Classify the data you would need to collect to measure your results. For each metric, state whether the data would be qualitative or quantitative. If quantitative, state whether the data would be discreet or continuous. (4 points)
• Specify the Level of Measurement of the data collected. (3 points)
• Pick one of the metrics you identified in step one and discuss how you did, or could, measure the data. (2 points)
• Identify any potential sources of error in the measurement process. Classify each source of error as either random or systematic. (3 points)
• Identify one way to reduce or eliminate the measurement errors. (2 points)